Shipping policy
📦 Vital Gluta Shipping Policy
Thank you for shopping with VITALGLUTA.COM, your trusted destination for premium cosmetic and skincare products. Below you’ll find all the information regarding our shipping process to ensure a smooth and transparent shopping experience.
📍 Store Details
Vital Gluta
Shop #11, Rana Center, Mall Road, Lahore
📞 Phone: +92-333-6571-331
📧 Email:vitalgluta@gmail.com
🚚 Shipping Coverage
We currently offer shipping within Pakistan only. Orders placed from any city or region nationwide are eligible for delivery.
🕒 Processing Time
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Orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays).
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Once your order is processed, you will receive a confirmation message with tracking details (where applicable).
📦 Delivery Time
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Lahore & Major Cities: 2–3 business days
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Remote or Rural Areas: 3–5 business days
Please note that delivery times may vary slightly during sales, promotions, or holidays.
💸 Shipping Charges
- Free Shipping: On all orders in Pakistan
🔄 Order Tracking
Once your order has been dispatched, a tracking number will be shared via SMS or email. You can use this number to track your shipment on the courier’s website.
📬 Incorrect Address or Delivery Failure
Please ensure your shipping details are accurate at the time of placing the order. Vital Gluta is not responsible for delays or failed deliveries due to incorrect or incomplete addresses. If a package is returned to us, the customer will be responsible for additional reshipping charges.
📦 Damaged or Missing Items
If your order arrives damaged or an item is missing, please contact us within 24 hours of delivery at vitalgluta@gmail.com shanarooj4@gmail.com and yoy can call or Whatsapp +92-333-6571-331 -03374966511 with your order number and a photo of the product/package.
❓Questions?
For any inquiries related to shipping, orders, or delivery status, feel free to reach out to us at:
📞 +92-333-6571-331
0092-337-4966-511
📧vitalgluta@gmail.com
shanarooj4@gmail.com